Vacancy!!! Client Operations Officer at TopYouGo Digital Marketing Agency

TopYouGo is a full-service digital marketing agency providing a wide range of digital marketing services to small, medium and large sized businesses across Lagos, Abuja, and other cities in Nigeria, and overseas. As a very ambitious company, we have a strong desire for success, which has helped in ensuring customer satisfaction and client retention.

We are recruiting to fill the position below:

Job Title: Client Operations Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• TopYouGo is looking for a Client Relations Officer to join their exciting team in the Lagos Office.
• The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration.

About Your New Role

• As the Clients Relations Officer, you are responsible for assisting the Human Resources & Client Relations Manager in establishing and maintaining client relations & business development.
• You will also be responsible for the general welfare and management of the office and its environment.
• You will be the first point of contact for all existing and prospective client’s enquiries. To excel in this role, you will have 1 – 2 years’ experience in a similar role with an excellent customer service, client relationship management, record keeping, reporting, and many more.

Responsibilities

• To resolve day to day queries from clients and employees, and providing support for routine issues
• To act as a point of escalation for client’s complaints
• To manage phone calls and email correspondence, tracking of office stocks/supplies, and placing orders when necessary
• Getting acquainted with all digital marketing terminologies, processes, and the person in charge
• Assist with inductions, company policies, and key performance indicators for employees
• Maintain employee records according to company rules and policies
• To assist in establishing strong internal & external communication
• To assist senior member of staffs when required
• To participate in all team meetings and brainstorming sessions

Requirements / Personal Attributes

• Degree in Marketing or any related courses.
• A passion for digital marketing
• Articulate and good communicator
• Good telephone manners with excellent customer service
• Good understanding of customer relationship management
• Experience with Microsoft Office Suites (Excel, Word, Outlook, and PowerPoint)
• Ability to handle pressure whilst working to deadlines
• Excellent team player with an entrepreneurial spirit
• Strong interest in research and personal development
• Digital Marketing experience will be an added advantage

Remuneration
Salary (N45,000 – N50,000; based on experience)

Application Closing Date
23rd October, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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