Vacancy!!! Customer Care Executive at Packmyload

Packmyload – For close to a decade, we have been solving the problem of moving and relocation and putting smiles on the faces of hundreds of families, individuals, and businesses across Nigeria. Packmyload has almost 6 years of expertise in providing Relocation, Shifting & Removal services across Nigeria and the world over. We treat our customer’s belongings like our 100-year-old granny.

We provide a fully integrated moving/relocation solution covering domestic and international transportation of household goods, transit protection, storage services, home and school search, intercultural training, expense management, policy consulting, program administration, and other relocation services.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos
Employment Type: Full-time

Job Details

• This will likely be a full-time role with the opportunity to become full-time for the right fit!
• During these uncertain times, Packmyload is still serving customers with essential needs.
• In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. Join our team and help us Move People Forward.

Position Summary

• Under general direction receives inbound calls and initiates outbound calls to schedule survey appointments for potential moving customers.
• Gathers necessary information regarding customers ’ moving needs and offers information regarding various service options offered by Packmyload.

Essential Duties and Responsibilities

• Responsible for initiating and answering telephone calls and processing electronic leads to schedule appointments for move quotes.
• Acts as the primary interface with potential customers, agents, and surveyors to establish and coordinate the details of survey appointments and requests for quotes.
• Guides potential customers through a specified process of obtaining needed information for their move professionally and courteously and creates move opportunity.
• Introduces and gauges interest in various value-added services.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provides ballpark quotes for basic moving services (load, transport, and delivery).
• Provides quotes and sells stand-alone auto moves.
• Routes customers to appropriate resources related to inquiries outside the scope of the lead center.
• Maintains lead center database, creates/maintains various reports as required.
• Responsible for meeting lead center targets and objectives identified.
• Follow-up with customers post-move to ensure satisfaction
• Calmly and professionally handle customer concerns, complaints, or customer service issues
• Contribute to the team effort by accomplishing related tasks as needed, and working with Office Manager and Operations Manager

Skills and Qualifications

• Interested candidates should possess a Bachelor’s Degree / HND with 1 – 3 years work experience.
• Experience in general accounting and office administration
• Ability to work independently
• Experience managing teams
• Excellent administrative and organizational skills
• Great communication and customer service skills
• Microsoft Office (Word, Excel, Powerpoint) and Google Platforms (calendar, drive, email) Positive, outgoing and friendly

Office:

• Performs a variety of other duties as assigned.

Application Closing Date
21st June, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

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