News
Nigerian Govt Sanctions 2 International Airlines, Others
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Violated Part 19 of the NCAA regulations
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Incessant disruptions during Yuletide caused a surge in passengers’ complaints
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Nonpayment of refunds within the stipulated time frame
The Director of Public Affairs and Consumer Protection, NCAA, Michael Achimugu, made this known while briefing newsmen on Tuesday in Abuja.
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He said two international and three domestic operators, which he did not name, were involved in various violations of Part 19 of the NCAA regulations.
According to him, the violations include nonpayment of refunds within the stipulated time frame, non-responsiveness to the NCAA’s directives, missing luggage, manhandled luggage, short-landed baggage, delays and canceled flights.
“Although airlines are not always responsible for flight disruptions, NCAA regulations stipulate actions they must take when these occur.
“Failure to comply attracts various levels of sanctions.
“The authority recently warned that it would initiate sanctions if airlines failed to pay refunds within the stipulated time frame of fourteen days for online ticket purchases and immediate cash refunds for tickets purchased by cash,” he said.
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Achimugu, however, stated that incessant disruptions during Yuletide had caused a surge in passengers’ complaints about delays and cancellations.
The director assured that NCAA would be summoning the Chief Executives Officers of all airlines soon to a meeting over flight disruptions and regulatory breaches.
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