Vacancy!!! Customer Service Manager At DynamicPlus Advisory

DynamicPlus was born out of a passion for professionalism and the desire to meet the need of small and medium sized enterprises with limited resources while still competing with established companies at rates they can afford.

We are recruiting to fill the position of:
Job Title: Customer Service Manager
Location: Lagos
Employment Type: Full time

Job Description
In charge of creating scripts to provide support to clients through phone calls, emails and online chat;
Drive initiative to improve day to day customer service processes;
Constant evaluation and analysis of systems i.e. chat service to ensure it is maximized;
Utilize customer service and web technologies to increase customer satisfaction;
Maintain accurate records and documents on all customer service activities and discussions;
Stay informed on the latest industry techniques and methods;
Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
Assess service statistics and prepare detailed reports
Provide help and advice to clients on the Company’s services;
Develop and implement customer service procedures, policies and standards for the Company
Requirements
A bachelor’s Degree in a relevant degree from a reputable tertiary institution
Minimum 4 years experience in similar role with at least 2 years in an ecommerce environment
Excellent oral and written communication skills
Excellent organisational and time management skills
Sound report writing and analytical skills
Proficient in the use of Microsoft Office suite
Detail oriented with the ability to multitask

Application Closing Date
12th October, 2020.

Method of Application
Interested and qualified candidates should send their CV to: i.akintayo@dynamicplusservices.com and hr@dynamicplusservices.com using the “Job Title” as the subject of the email.
Note: Please note that only shortlisted candidates will be contacted.