Fadac Resources and Services – Our client in the manufacturing industry who specializes in making beautifully carved paper bags including Kraft paper bags and luxury paper bags, due to expansion, they are in need of candidates to interact with customers, provide follow-ups and feedback, to fill the vacant position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Responsibilities
- Deal directly with customers either by telephone, electronically or face to face.
- To provide practical knowledge of customer service related issues in a service organization.
- Respond promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Follow up on customer request
- Provide feedback on the efficiency of the customer service process
Job Requirements
- Minimum of BSc in Mass Communication or any related field
- 2 – 3 years of proven work experience as a Customer service representative
- Good Interpersonal and Listening skills
- Good Communication skills – verbal and written
- Problem analysis and problem-solving
- Knowledge of customer service principles and practices.
- Attention to details and accuracy
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Logistics Manager
Location: Lagos
Job Responsibilities
Logistics Management:
- Oversee and manage logistics, warehouse, transportation and customer services.
- Direct, optimize and coordinate the full order cycle, overseeing the entire process to ensure a seamless delivery.
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
- Keep track of quantity, stock levels, delivery times, transport costs and efficiency.
- Oversee the warehouse, catalogue goods, plan routers and process shipments, ensuring a seamless delivery of any client deliverables.
- Resolve any problems or complaints, demonstrating exceptional customer service and problem-solving skills.
- Supervise, coach and train the warehouse workforce in order to encourage progression within the team and ensure implementation of all regulations within the company.
- Strive to meet cost, productivity, accuracy and timeline targets.
- Maintain metrics and analyze data in order to assess performance and implementation improvements.
Customs Brokerage:
- Responsible for managing all aspects of the Customs Brokerage Department: carry out customs entry and perform good customer service
- Maintenance of customs clearance process & trucking in time to achieve the growth and the profit objectives of the company
- Source the best qualified 3rd part customs broker and truckers and proceed to become approved service providers.
- Maintain and monitor all customs licenses and certificates, ensuring they are kept up to date.
- Develop and maintain both new and existing customer relationships, promoting the company’s services.
- Manage and offer advice on custom legislation where necessary.
- Consult and provide training where necessary in order to encourage progression within your team.
- Manage and assist with commercial business development, implementing changes where necessary.
- Allocate and assign qualified representatives to their relevant departments.
Sea Freight Coordination:
- Negotiate and book cargo with shipping lines.
- Complete customs clearances, ensuring full compliance to any relevant regulations.
- Manage documentation flow. This includes bills of lading, packing lists, commercial invoices and certificates of origin and licences.
- Ship out of gauge/project cargo.
- Coordinate the collection/delivery process and manage this until the final destination.
- Work in a small team, covering all aspects of the forwarding process.
- The Sea Freight Coordinator will book all movement of modes of freight.
Shipping Management:
- The Shipping Manager will use software to track, check, prioritise and route orders.
- Manage all shipping related documents, keeping them up to date and organised in an effective manner.
- Manage and coordinate where necessary the direct flow of packages, overseeing the process from preparation to shipment.
- Inspect all labels, barcodes and other features of completed orders to ensure everything has been completed correctly and that the shipments are ready to be sent.
- Supervise, train and lead a team of coordinators.
- Control the budget of the shipping department.
- Resolve any issues that may arise regarding shipped orders in a timely and effective manner.
- Ensure all team members understand and comply with all legal regulations and company policies and procedures.
- Report to management on any activities and issues.
- Organise the safe shipping of cargo, ensuring a seamless delivery.
- Oversee and manage the budget of the shipping department.
- Maintain strong professional relationships with both internal and external stakeholders.
Job Requirements
- Minimum of Bachelor’s degree
- 10 year’s experience in similar position.
- Record of successful distribution and logistics management
- Demonstrable ability to lead and manage staff
- Proficient in standard logistics software
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects.
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Deputy Security Manager
Location: Lagos
Employment Type: Full-time
Job Responsibilities
- Assist in Conducting operational risk assessment of proposed VAC and passport / VAF movement from VAC to Post
- Assist in Creating relevant processes required to implement Corporate Security Strategy and Policies within the given zone
- Ensure all critical service levels are met & contractual obligations complied to, with deviations reported through incident report framework
- Ensure compliance with company defined information security policies and procedures applicable to the role.
- Assist in Planning & monitor security arrangements involving preparation of security plans, deployment & training of security personnel within the given region, etc.
- Support / Generate periodic Reports and information / details for the MIS. Send MIS reports on performance indicators. Ensure timely reporting and handling of security issues.
- Maintain logs of Critical Service Level-3 fulfilment for UK VACs and send timely &accurate MIS reports
- Responsible for guard force management at all Visa Application Centres (VACs) within the specified zone
- Ensure life safety of all inside VAC and institute loss prevention measures to prevent incidents / accidents
- Ensure maintenance of customer (Missions) satisfaction levels on security issues.
- Undertake initiatives & conduct research to ensure cost implementation of best practices and cost effective measures within the given zone.
- Conduct regular safety drills & ensure communication of necessary safety measures to all employees
- Ensure that security incidents and / or crisis do not compromise operations & are reported immediately using the company Corporate Security Incident Management framework
- Co-ordination of resources to ensure appropriate and cost-effective control and management of security risks.
- Liaise and maintain relationships with Security service providers/ Vendors
Job Requirements
- Minimum of B.Sc. qualification.
- 3-5 years work experience.
- Demonstrated ability to successfully conduct investigations and interviews conclusions
- Must possess strong interpersonal communication (verbal & written) skills and ability to effectively present information to top management.
- Working knowledge of computer based databases and word processing programs and concepts
- Ability to operate independently in a fast-paced, highly demanding work environment with minimal supervision of day-to-day activities
Specific Knowledge & Skills.
- Understand operational, regulatory and compliance issues.
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online