The Enugu Electricity Distribution Company (EEDC) has lamented over the poor payment culture of post-paid customers across the South-East.
This was contained in a statement signed on Sunday. by the Head of Corporate Communications, EEDC, Emeka Ezeh.
Ezeh said that the company also had steadily improved on the power supply across the region.He lamented the huge collection loss the company was grappling.
According to him, the company strives at the same time to meet up with its regulatory obligations to the market operator and other players within the electricity value chain.
“The fact that customers are so comfortable consuming our supply and not paying remains a matter of concern to us as an enterprise, as this attitude negatively impacts on our overall performance.
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This situation informed the need for us to embark on the Cash Drive exercise, to enable us to meet with these customers one-on-one to know why they are not paying their bills,’’ he said.
Ezeh emphasised that `cash is key’ in running the operations of the company as it enables it to attend to the barrage of network challenges and carry out some network expansion projects targeted at improved performance and service delivery.
“On monthly basis the company imports and distributes energy to its customers but ends up struggling to recover the revenue, thereby leaving the company with a rising debt profile.
“The fact remains that there has been steady and consistent improvement in the quality of services to our customers.
“It is expected that the impact of this improvement has to reflect in their bills and payments at the end of the month,’’ Ezeh said.
The EEDC spokesman noted that if customers are not paying their bills as and when due, “there is no way EEDC can continue sustaining its operations and providing quality services.’’
He advised customers who had issues with their electricity bills to take advantage of the established customer redress mechanism at the Customer Service Units and district offices to lodge their complaints.
“We are committed to serving our customers and appeal for their support in ensuring that they pay their bills promptly and avoid all forms of energy theft,’’ he said.
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