Vacancy: Hotel Manager Needed In Lagos, Attractive Pay Attached – See If You Qualify

 

Mulligan Hotel, a private Nigerian Group of Companies involved in retail, hospitality, and property businesses, is currently recruiting a Hotel General Manager to join their team.

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According to information gathered by EKO HOT BLOG the position is based in Sabo – Yaba, Lagos, and is a full-time role.

Job Summary: The General Manager will oversee hotel operations to ensure efficiency and cost-effectiveness, while balancing the needs of the hotel’s mission, guests, employees, and owners. This role requires effective leadership and the ability to maximize the hotel’s full potential.

Key Responsibilities:

• Oversee all hotel operations and ensure adherence to policies and procedures.
• Assign duties to department heads (HODs) and monitor their performance.
• Provide staff and HODs with training to maintain high standards.
• Act as the hotel’s public relations representative and promote the property within the local community and industry.
• Monitor guest feedback through TripAdvisor, GSTS, and RSTS surveys.
• Resolve guest complaints and manage service recovery processes.
• Collaborate with the HR department in the recruitment and selection of hotel staff.
• Conduct employee performance reviews and handle disciplinary actions as necessary.
• Maintain accurate records, including financial reports and guest billing.
• Ensure compliance with hotel operating controls, policies, and service standards.
• Build strong relationships with hotel owners through proactive communication and expectation management.
• Conduct audits on hotel supplies and operating areas to ensure efficiency.
• Provide leadership and guidance to hotel staff, being available 24/7 to respond to emergencies.
• Participate in corporate client acquisition alongside the sales team.
• Respond to audits to promote continual improvement.

Qualifications:

• Minimum of B.Sc or HND in hospitality, business administration, marketing, or property management.
• Knowledge of hotel property software and business administration principles.

Experience:

• Minimum 10 years of relevant experience in hotel management.
• Strong organizational, public relations, and management skills.

Application Deadline: January 17, 2025.

How to Apply: Interested candidates should send their CV and Application Letter in MS Word format to careermully@gmail.com, with the job title in the subject line.

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