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JAMB To Refund UTME Candidates With Failed Registration
- Parents were being extorted by telecoms service providers – JAMB
The Joint Admissions and Matriculation Board says it will refund payments made by candidates who could not generate profile codes due to poor network or slow response from telecommunication service providers.
The JAMB Registrar, Prof Ishaq Oloyede, announced the development on Monday.
He disclosed that the decision was sequel to outcome of consultations with stakeholders.
He, however, explained that wrong registrations, in the case of candidates who entered wrong codes while trying to generate their profiles, are not qualified for a refund.
He explained that service providers have also agreed to the refund decision.
Oloyede, who said the Federal Competition and Consumer Protection Commission and the Nigerian Communications Commission have been drafted in to monitor the refund, lamented that parents were being extorted by telecoms service providers.
He said: “All those concerned will have to go back and ensure that when a service is not fully rendered and if there had been any charge that had been made this should be refunded to the candidates.
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“We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates.”
The registrar also disclosed that by Friday, candidates will have the option of using the Unstructured Supplementary Service Data to generate their profile code.
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