Lagos State Health Management Agency (LASHMA) organized a town hall meeting with vulnerable enrollees of the ILERA EKO Health Insurance Scheme in the five Ibile divisions of the state.
The meeting aimed to gather feedback from enrollees on their experiences accessing care at hospitals and to identify challenges and solutions.
Dr. Emmanuella Zamba, Permanent Secretary of LASHMA, emphasized the importance of feedback in improving the Scheme and ensuring better planning, implementation, and monitoring processes.
She urged enrollees to share their experiences and opinions, which are essential in understanding their needs and making positive changes.
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Dr. Zamba commended Governor Babajide Sanwo-Olu for his commitment to providing equitable healthcare services and ensuring the good health of all Lagos residents, regardless of their socio-economic differences.
She advised enrollees to access care whenever they are ill and to collect their drugs from community pharmacies without paying additional fees.
The meeting also featured testimonials from enrollees who shared their positive experiences with the Scheme and called for improved awareness and monitoring of providers.
Baales (community leaders) in attendance commended the Lagos State Government for its passion about residents’ health and promised to spread the word about ILERA EKO.
The town hall meeting demonstrated LASHMA’s commitment to customer satisfaction and feedback, ensuring that the Scheme meets the needs of its enrollees and provides quality healthcare services to all.
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