Categories: Jobs

Vacancy!!! Call Center Agent at GreenLife Oasis

job

GreenLife Oasis is a full-service Business Development Consulting that specialize in employees empowerment, recruitment/human resources, agro services and entrepreneurship training and development and we achieve these through our highly experienced professionals. We provide leading-edge management strategy and HR infrastructure support. We relief you of managing your employees through human resource or staff outsourcing, grooming them to be productive and align them with the culture of the organization to achieve the set goals and objectives. We help to match talents with openings, train and manage them using technology and competent hands. At GreenLife Oasis, we meet clients business needs with high level of Professionalism, Integrity and Commitment.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Maryland, Lagos
Employment Type: Full-time

Responsibilities

Answer incoming calls and respond to customer’s emails
Identify and escalate issues to supervisors
Provide product and service information to customers
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned.

Requirements

Minimum of OND qualification
Proficient in relevant computer applications
1 – 3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately.

Salary
N80,000 – N120,000 Monthly.

Application Closing Date
30th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: cv@greenlifeoasis.com using the Job Title as the subject of the mail.

Damilare Abass