Vacancy!!! Customer Experience Officer at Shago Payments Limited

hago Payments Limited – We are a financial technology company retailing digital products and services to create a localized marketplace experience for our users. Our application facilitates transactions, such as bill payment, airtime and data purchase, fund transfer, withdrawals, account opening, transport ticketing, examination result checker, betting, on-demand services, e-commerce, savings, and more. As an innovative solution provider with expertise in value-added services and on-demand service delivery, our focus is on reaching the underserved and unbanked market by retailing services through an agent distribution network.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Ajao Estate, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive and professional attitude toward every caller atall times
• Responding promptly to customer inquiries and complaints.
• Resolving customer complaints and record details of the action taken
• Processing orders and requests.
• Direct request and unresolved complaints/grievance to the designated department for further investigation
• Keeping records of customer interactions, transactions, comments and complaints.
• Provide weekly report to line manager
• Ensure issues are resolved promptly and escalated as at when needed.

Requirements

• An HND / B.Sc in Social Sciences or any related field
• Minimum of 2 years of experience in handling customer issues
• Excellent interpersonal and communication skills
• Strong phone contact handling skills and active listening
• Proficiency in Microsoft office suits
• Good Record Management and organizational skills.
• Customer orientation and ability to handle different types of customer behaviour
• Ability to multitask, prioritize and manage time effectively

Salary
N80,000 / Month.

Application Closing Date
31st January, 2022.

How to Apply
Interested and qualified candidates should send their Applications to: hrteam@shagopayments.com using the Job Title as the subject of the email.