Mandilas Group Limited is a conglomerate of companies with branches in different parts of the country. Our Core activities include Engineering / Air conditioning Sales, Installation and Service, Plumbing and Automobile Sales / Leasing / Service.
We are recruiting to fill the position below:
Job Title: Customer Service / Customer Experience Manager
Location: Nigeria
Objectives
- This role is to provide excellent customer service / customer experience and promote the idea throughout the organization.
- The goal is to keep the department running in an efficient and profitable manner, by developing effective customer service / experience procedures, implementing customer loyalty programs and setting customer satisfaction goals.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Stay informed on the latest industry techniques and methods.
- Develop service procedures, policies and standards
- Keep accurate records and document customer service activities and discussions
- Mentor, supervise and develop customer service staff and nurture an environment where they can excel in order to meet Mandilas’ mandate
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Assess service statistics and prepare detailed reports on your findings.
Requirements
- Bachelor’s Degree in Business Administration or related field
- A minimum of 5 years of proven experience in a customer service / experience position
- Good understanding of management practices and techniques
- Outstanding written and verbal communication skills
- Proficiency in Microsoft Office and customer service software
- Awareness of industry’s latest technology trends and applications
- Excellent leadership and interpersonal skills
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Ability to think strategically in terms of culture and behavior, business processes and technology and tools
- Outstanding leadership abilities
- Creative problem-solving and innovative thinking.
Application Closing Date
17th February, 2022.
How to Apply
Interested and qualified candidates should send their Resumes with a Cover Letter to: hr@mandiIasng.com using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.