Vacancy!!! Customer Service Representative at Outcess

Outcess is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Build customer interest in the service and product offered by the company.
• Educate customer on new and existing products on the network.
• Effective and professional Brand cross selling of company products & services.
• Deliver world-class customer service by cross-selling with vibrancy and personal confidence.
• Provide accurate product information and serve as a knowledgeable resource for customer.
• Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
• Follow through on commitments made to customers in the course of selling.

Qualifications

• Interested candidates should possess a B.A / B.Sc / HND / OND / NCE / B.Tech qualification.
• Candidate Must have Completed(NYSC) / Exemption letter served
• Experience: 0 – 2 years
• Applicant must reside on the Mainland or around Opebi Ikeja Axis
• Applicant must not be More than 34 years of Age. (20-34 years).
• Applicant must have completed NYSC.

Expected Salary
N40,000 – 50,000 per month.

Application Closing Date
9th April, 2021.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@outcess.com using “Customer Service Representative – Lagos” as the subject of the email.