Vacancy!!! Information Technologist / Customer Service & Office Manager At Surprises Delivery

Surprises Delivery is Nigeria’s premier bespoke surprise gift company. We design, package and deliver creative surprises for your loved ones.

We are recruiting to fill the position of:
Job Title: Information Technologist / Customer Service & Office Manager
Location: FCT, Abuja

Responsibilities
Manages the organization website
Clarifies our mission and message
Figures out the best ways and times to reach out to the people who need us
Responsible for continuous update of our online store
Ensure that our payment platform is secured 24 / 7
Responsible for installing and maintenance of computer software and hardware for the organization
Manage logistics and supply chain software, Web servers, e-commerce software and POS (point of sale) systems
Responsible for continuous upgrade and maintenance of IT systems
Handles any other technological and IT related duties
In charge of call Centre Agents
Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
Consistently stays abreast of any new information on the company’s products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries
Handles enquiries via e-mail, chat and phone calls for the organization
Distribute mails in the organization
Handles any other duties as assigned my the CEO
Making sure every customer is provided the world’s best individual service, helps find customers who need our services and connects them to us, ways to improve our Customer Service, at turning a complaint into a happy customer
Responsible for overseeing the smooth running of the administrative tasks for the organization
Responsible for arranging travel, meetings and appointments
Oversees the smooth running of the daily office activities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online