9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position below:
Job Title: Manager, Incident and Surveillance
Location: Abuja, Nigeria
Job Summary
- Coordination and management of network surveillance, incident, network fault and NOC front office operations
Principal Functions
- Coordinate Level 1network support (Front Office activities) for the BSS, transmission, IP, Core CS/PS, VAS and Enterprise units
- Handle incident management-escalation, notification, follow-up, and updates
- Coordinates war room for incident resolution
- Takes ownership of follow-up and reporting of incidents according to categories and severity levels
- Responsible for communication during incidents and outages to all stakeholders
- Responsible for ensuring escalation processes are properly followed and optimised
- Ensure all expected reports from the various NOC FO units are prepared and sent as scheduled, including outage/incident reports
- Coordinate NOC FO communication with customers and other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) on network incidents
- Manage relationships with Managed Services NOC teams and ensure efficient service delivery
- Ensure updates of all vendor contacts, escalation matrices, customer contacts, enterprise records, collocation contacts, etc.
- Liaise with IT department on cross-functional issues, incidents, and escalations
- Perform other duties as assigned by the Head, Network Operations Centre
Educational Requirements
- First Degree or equivalent in Electrical Engineering or a related course
- Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level
Knowledge:
- Network Availability and Capacity Management
- Network Administration
- Microsoft Office suite
- Network Surveillance/monitoring tools
Skills:
- Personal Effectiveness
- Problem Solving
Behavioral Competencies:
- Customer focused
- Driving and rewarding excellence
- Team working and collaboration
- Communicating with integrity
Technical Competencies:
- Vendor management
- Network Operations and Maintenance (M&E, Radio, VAS, Core, Transmission, IP)
- Network System Administration/Tools
Application Closing Date
Not Specified.