Vacancy!! Team Captain at Moove

Team Captain at Moove
Moove is a subsidiary of Grace Lake Partners (GLP). Like all GLP companies, Moove was founded on the principle of Creating Shared Value in Africa by providing solutions to socio-economic challenges whilst building a viable business. Moove seeks to solve three challenges: providing flexible employment by democratizing car ownership; providing convenient and accessible auto-finance products; supporting social mobility by significantly improving the quality of cars available to riders on the Uber platform across Africa.

We are recruiting to fill the position below:

Job Title: Team Captain

Location: Lagos

Role Description
The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilization:

• Monitor drivers’ performance
• Conduct daily check-in on drivers’ pulse
• Support drivers
• Solve drivers issues while drivers are in transit
• Receive inbound calls from drivers
• Make outbound calls to drives
• Conduct driver survey
• Compile data from driver survey
• Accountability of all Moove vehicles
• Ensure that drivers obey rules and regulations as laid down by the company.
• Ensure that drivers get right information from the company.

Qualifications

• Degree in any discipline.
• 1-year experience in customer care/support role.
• Experience in the transportation industry is an added advantage

Key Attributes:

• Excellent Communicator
• Excel
• Ability to manage people
• Work under to pressure
• Attention to details

KPIs:

• 95% of assigned drivers work daily to achieve consistency in drivers’ performance.
• 95% of drivers meet KPIs
• Response time to solving issues
• Escalate issues immediately

Application Closing Date
24th February, 2021.

Method of Application
Interested and qualified Candidates should send their application to: [email protected] using “Team Captain – Job Board” as the Subject of the Mail

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