Vacancy!!! Work City Africa Job Recruitment (5 Positions)

Work Ready Nigeria is an initiative borne out of the need to address the skill gaps and inadequacies of Graduates in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Experience Associate Intern (Female)

Location: Lekki, Lagos
Employment Type: Internship

Duties and Responsibilities

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer queries
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Help sales team generate leads, identify potential leads and forward to sales reps
• Check voicemail inboxes and return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service
• Follow-up with callers on complaint and/or question resolution status
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers’ satisfaction as the number one priority

Requirements and Qualifications

• Qualification: Bachelor Degree, HND, OND
• Customer service experience is a plus
• Familiarity with CRM systems is preferred
• Excellent interpersonal communication skills, both verbal and written
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Organized
• Outgoing, friendly, compassionate personality
• Ability to meet and/or exceed both call and sales assist quotas

Job Title: Partnership Associate

Job Title: Community Manager (Female)

Location: Lekki, Lagos

Description

• We are looking for a qualified Community manager to join our team! If you are a self-driven and ambitious tech-savvy professional we would love to meet you! We are expecting you to be experienced in business management, PR and promotional events.
• Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Duties and responsibilities

• Lead the team and provide mentorship
• Respond to customers in a timely manner
• Monitor, track and report on feedback and online reviews
• Organize and manage events to boost brand awareness
• Coordinate with Marketing, PR and Communications teams
• Liaise with Development and Sales departments
• Respond to customers in a timely manner
• Build relationships with customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements

• BSc degree in Business administration or any relevant field
• 2-4 years work experience as a event manager or similar role
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Hands on experience with Public relations & media management
• Attention to detail, critical-thinker and problem-solver
• Candidate must be Female

Location: Lekki, Lagos
Employment Type: Full-time

Description

• You’re up to the challenge you want real responsibility
• You are bold, fearless, unafraid to fail – a true entrepreneurial spirit
• A great communicator – You love talking to people
• You know you can sell and you’re not afraid to prove it
• You want to be part of a team that motivates and inspires you
• You’re interested in renewables, clean-tech, and/or sustainability.

Responsibilities

• Explore collaborative and partnership opportunities with community members, public agencies, nonprofit organizations and corporations.
• Assist with communications and community outreach efforts to promote the brand
• Develop and implement a Marketing and Communications plan to elevate public awareness of the brand
• Produce outreach materials (displays, brochures, flyers, articles) that promote and raise the profile of the Workcity brand.
• Create written and visual content for newsletters, social media, newspaper and online articles, public service announcements, and press releases.
• Develop social media and newsletter content for Workcity
• Create a editorial calendar
• Track, measure and report on web and social media analytics
• Assist with community outreach and marketing efforts for special events
• Explore collaborative and partnership opportunities with community members, public agencies, nonprofit organizations and corporations.

Qualifications

• Bachelor’s degree in Communications, Marketing, Public Education and relevant field.
• Demonstrated commitment to the mission and values of the Social Justice Learning Institute
• Highly organized, resourceful and self-motivated with exceptional time management and problem-solving skills
• Ability to work both independently and as part of a team, and to serve as a conduit for information to and from other members
• An entrepreneurial spirit, a creative mind, and a positive attitude
• Exceptional written, visual and oral communication skills a must
• Experience in creating social media campaigns and familiarity with upkeep and maintaining social media posts
• Proficiency in Microsoft Office required
• Experience editing – WordPress websites; basic knowledge of HTML a plus
• Familiarity with InDesign, Photoshop, Publisher or other graphics programs preferred.

Job Title: Sales Officer (Female)

Job Title: Front Desk Officer (Female)

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the ‘face’ of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easygoing personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information.
• A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet andwelcome guest
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receiveletters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Take up other duties as assigned

Requirements

• Bachelor Degree, HND
• Minimum of 0 – 1 year work experience.
• Proven experience as front desk representative
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

Job Title: Sales Officer (Female)

Location: Lekki, Lagos
Employment Type:full-time

Duties and Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive
• activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements and Qualifications

• Bachelor Degree, HND with 1 – 2 years work experience
• Impeccable customer service skills
• Excellent interpersonal communication skills, both verbal and written
• Motivated, driven attitude
• Sales-driven, results-driven, and target-driven attitude
• Aptitude for persuasion and negotiation
• Expert in time management
• Organized work ethic
• Proven track record in sales environment
• Ability to meet and/or exceed monthly and quarterly sales quotas
• Ability to create and deliver client presentations, especially power points and/or white papers
• Proximity to the Island is an added advantage.

Application Closing Date
28th September, 2020

Method of Application
Interested or qualified candidate should send there CV in Pdf format only to: [email protected] using Job Title as subject of the mail.

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