Work Ready Nigeria is an initiative borne out of the need to address the skill gaps and inadequacies of Graduates in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Experience Associate Intern (Female)
Location: Lekki, Lagos
Employment Type: Internship
Duties and Responsibilities
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Help sales team generate leads, identify potential leads and forward to sales reps
- Check voicemail inboxes and return calls in a timely manner
- Develop professional relationships with ongoing customers through excellent customer service
- Follow-up with callers on complaint and/or question resolution status
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow company communication procedures, policies, and guidelines at all times
- Perform each duty above with our customers’ satisfaction as the number one priority
Requirements and Qualifications
- Qualification: Bachelor Degree, HND, OND
- Customer service experience is a plus
- Familiarity with CRM systems is preferred
- Excellent interpersonal communication skills, both verbal and written
- Fantastic phone skills, i.e. well-spoken, excellent active listening skills
- Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Organized
- Outgoing, friendly, compassionate personality
- Ability to meet and/or exceed both call and sales assist quotas
Job Title: Partnership Associate
Job Title: Community Manager (Female)
Location: Lekki, Lagos
Description
- We are looking for a qualified Community manager to join our team! If you are a self-driven and ambitious tech-savvy professional we would love to meet you! We are expecting you to be experienced in business management, PR and promotional events.
- Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Duties and responsibilities
- Lead the team and provide mentorship
- Respond to customers in a timely manner
- Monitor, track and report on feedback and online reviews
- Organize and manage events to boost brand awareness
- Coordinate with Marketing, PR and Communications teams
- Liaise with Development and Sales departments
- Respond to customers in a timely manner
- Build relationships with customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
Requirements
- BSc degree in Business administration or any relevant field
- 2-4 years work experience as a event manager or similar role
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentations skills
- Hands on experience with Public relations & media management
- Attention to detail, critical-thinker and problem-solver
- Candidate must be Female
Location: Lekki, Lagos
Employment Type: Full-time
Description
- You’re up to the challenge you want real responsibility
- You are bold, fearless, unafraid to fail – a true entrepreneurial spirit
- A great communicator – You love talking to people
- You know you can sell and you’re not afraid to prove it
- You want to be part of a team that motivates and inspires you
- You’re interested in renewables, clean-tech, and/or sustainability.
Responsibilities
- Explore collaborative and partnership opportunities with community members, public agencies, nonprofit organizations and corporations.
- Assist with communications and community outreach efforts to promote the brand
- Develop and implement a Marketing and Communications plan to elevate public awareness of the brand
- Produce outreach materials (displays, brochures, flyers, articles) that promote and raise the profile of the Workcity brand.
- Create written and visual content for newsletters, social media, newspaper and online articles, public service announcements, and press releases.
- Develop social media and newsletter content for Workcity
- Create a editorial calendar
- Track, measure and report on web and social media analytics
- Assist with community outreach and marketing efforts for special events
- Explore collaborative and partnership opportunities with community members, public agencies, nonprofit organizations and corporations.
Qualifications
- Bachelor’s degree in Communications, Marketing, Public Education and relevant field.
- Demonstrated commitment to the mission and values of the Social Justice Learning Institute
- Highly organized, resourceful and self-motivated with exceptional time management and problem-solving skills
- Ability to work both independently and as part of a team, and to serve as a conduit for information to and from other members
- An entrepreneurial spirit, a creative mind, and a positive attitude
- Exceptional written, visual and oral communication skills a must
- Experience in creating social media campaigns and familiarity with upkeep and maintaining social media posts
- Proficiency in Microsoft Office required
- Experience editing – WordPress websites; basic knowledge of HTML a plus
- Familiarity with InDesign, Photoshop, Publisher or other graphics programs preferred.
Job Title: Sales Officer (Female)
Job Title: Front Desk Officer (Female)
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- We are looking for a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance.
- You will be the ‘face’ of the company for all visitors and will be responsible for the first impression we make.
- The ideal candidate will have a friendly and easygoing personality while also being very perceptive and disciplined.
- You should be able to deal with complaints and give accurate information.
- A customer-oriented approach is essential.
- The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet andwelcome guest
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receiveletters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned
Requirements
- Bachelor Degree, HND
- Minimum of 0 – 1 year work experience.
- Proven experience as front desk representative
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
Job Title: Sales Officer (Female)
Location: Lekki, Lagos
Employment Type:full-time
Duties and Responsibilities
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive
- activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Requirements and Qualifications
- Bachelor Degree, HND with 1 – 2 years work experience
- Impeccable customer service skills
- Excellent interpersonal communication skills, both verbal and written
- Motivated, driven attitude
- Sales-driven, results-driven, and target-driven attitude
- Aptitude for persuasion and negotiation
- Expert in time management
- Organized work ethic
- Proven track record in sales environment
- Ability to meet and/or exceed monthly and quarterly sales quotas
- Ability to create and deliver client presentations, especially power points and/or white papers
- Proximity to the Island is an added advantage.
Application Closing Date
28th September, 2020
Method of Application
Interested or qualified candidate should send there CV in Pdf format only to: jobs@workcityafrica.com using Job Title as subject of the mail.