Ascentech Services Limited – Our client, a FinTech company is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a happy, empathic, and professional attitude toward clients at all times.
- Responding to client inquiries as soon as possible.
- Using numerous avenues to communicate with customers.
- Recognizing and addressing client complaints, open transactions through an effective resolution process using slack.
- Thorough knowledge of company products so you can provide information to new and prospective clients.
- Process orders, paperwork, applications, and requests.
- Recording customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with coworkers.
- Providing comments on the customer service procedure’ efficiency.
- Taking charge of a group of junior customer care reps.
- Attend training and seminars.
- Ensure that customers are satisfied and that excellent customer service is provided.
- Collect customer feedback and share it with the appropriate parties.
Requirements
- HND / B.Sc in relevant field
- Minimum of 2 years of sales and business development experience, especially in the banking or fintech Sector.
- Problem-Solving skills with excellent written and oral communication skills.
- Strong attention to detail, result-oriented and creative skills.
- Good analytical skills with customer service, telemarketing, and customer experience.
- Ability to start up projects from scratch.
- Ability to work alone in solving problems.
- Enjoy working in a fast-track career path.
- English and other Nigerian languages fluency.
- Meeting up with Deadlines.
- Willingness to work weekends, holidays, and shifts outside of regular business hours.
Application Closing Date
31st February, 2022.
Method of Application
Interested and qualified candidates should send their CV to: jadesola@ascentech.com.ng using the Job Title as the subject of the mail.