Vacancy!!!Customer Service Officer At Solid Rock Hospital

Solid Rock Hospital (Medical and Dental clinic) is a privately owned and an ultra-modern Hospital with 26 beds located at No. 6 Akinsanya Street Ojodu Lagos. The Hospital was founded on June 21, 1992. It is fully registered with the Corporate Affairs Commission with Registration number: RC. 219842.
We offer both Medical and Dental Services to our clients. Among the services offers include but not limited to; surgeries, General medical services, Obstetrics and Gynaecology, immunization, Family planning, ENT, orthopaedic, Children intensive care services, comprehensive dental care services , inpatient care services, Paediatrics, Ultrasound services/ECG, Emergency services, Ambulance services, Dietetics, Laboratory services etc.

We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ojodu Berger, Lagos
Employment Type: Full-time

Responsibilities
Receive inbound calls from customers; providing information regarding services
Responds promptly to general inquiries from staff and clients via e-mail and phone calls
Assist customers by answering questions and solving problems.
Greets clients on arrival to the Hospital
Register New Patients (Clients ) on the medical record system software
Filling and retrieval of patient records.
Invoicing and receipt of payments
Liaise with HMO/NHIS on behalf of patient and take necessary approvals
Control the traffic flow of patients at the reception area.
Any other assigned task
Qualifications
B.Sc in any Social Science or Science course
Should have a minimum of 2 years Post NYSC
Knowledge, Skills And Abilities:
Caring and compassionate nature
Excellent teamwork and people skills
Ability to use initiative
Ability to deal with emotionally charged and pressured situations
Verbal and written communication skills
Resilience
Excellent knowledge of HMO/NHIS scheme
Good computer skills
Outstanding organizational and multi-tasking skills
Excellent Human relational skills
Application Closing Date
10th November, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

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