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Vacancy!!!Retention Officer at 3Line Card Management Limited

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3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Retention Officer

Location: Lagos
Job Type: Contract

Job Duties

  • Monitor agent / aggregator activeness.
  • Monitor agent network daily and weekly transaction value and volume.
  • Identify and monitor agents tx patterns and trends.
  • Engage aggregators on performance of their agents.
  • Engage all new agents who have not transacted after 3 days of on boarding and activate them.
  • Send out surveys to agents to get feedback.
  • Identify inactive and dormant accounts and engage to reactivate.
  • Identify high transaction agents and give premium support.
  • Give feedback to management on agent’s feed backs.
  • Come up with retention strategies for the network and execute.
  • Manage all external communication with the agent network.
  • Hands on support and management of aggregator accounts.
  • Work with regional teams to ensure agent activeness; recommend visitation etc.

Job Requirement / Skills

  • ND / HND / B.Sc Degree.
  • Minimum of 1 year experience in customer service.
  • Courteous and friendly disposition.
  • Patient and customer centric.
  • Basic knowledge of excel.
  • Enjoys talking on the phone.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Position applied for as the subject of the mail.

Note: Corp members can also apply.




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