In response to the widespread backlash from customers, Nigeria’s leading telecom operator, MTN, has issued a public apology for its recent decision to increase the price of its popular 15GB data bundle by 200%.
Eko Hot Blog reports that the sudden price hike, which saw subscribers’ weekly data plan costs surge from N2,000 to N6,000, caught many users off guard and led to a social media uproar on Wednesday.
The message read, “To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
MTN continued the apology by urging customers not to stay angry saying, “In this love season, don’t stay angry with us. Please forgive and forget.
You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
The Nigeria Labour Congress (NLC) has expressed strong opposition to the implementation of a 50% tariff hike by telecommunication companies, urging for its immediate reversal.
Despite the Nigerian Communications Commission’s approval in January, the NLC maintains that the increase is unjustified and will have detrimental effects on the Nigerian people.
In response, the NLC has called for a boycott of telecom services provided by MTN, Airtel, and Glo, encouraging its members and the general public to join the protest against the tariff hike.
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