Jobs

Job Vacancy! Customer Logistics Officer At Kimberly-Clark

Published

4 years ago

Nov 23, 2020.

Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 150 countries. Every day, 1.3 billion people – nearly a quarter of the world’s population – trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries.

We are recruiting to fill the position below:

Job Title: Customer Logistics Officer

Location: Lagos
Job Type: Full Time

The Role

Manage the Order to Cash process to provide proactive support for the achievement of turnover, service and growth objectives
Oversee the order management process for Nigeria
Drive the process of Order Fulfillment to achieve On Time & In Full (OTIF) targets.
Be the leader of all Supply Chain/Logistics joint plans with customers.
Oversee total query management for internal and external customers.
Lead negotiations with customers on order fulfilment and on-time deliveries.
Direct the activities of your direct reports to Develop and maintain the collaborative relations with customers.
Ensure constant contact and communication with customers and stakeholders.

Operations Teams:

Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
Sales/Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision-making processes.
Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
Review 3PL performance versus established operational KPIs to identify improvement opportunities and develop and implement process improvement plans.
To ensure that the entire order process is managed in a cost-effective and business-aligned manner. This also includes managing all internal discrepancies e.g. pricing, order pad management, Critical Stock Allocations, the DNO List etc
To oversee the active growth, construction and maintenance of electronic order processes
Drive continuous improvements in CuSe systems and processes to meet evolving customer needs and requirements
Manage and report appropriately on free of charge orders, bag & tag orders, staff sales orders, wadding orders and the billing function.
Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations as they arise, with the least cost/time to the business
Develop, implement, monitor and report on KPI’s conducive to the achievement of the overall business objectives
Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
Ensure adherence to SOPs, and ensure all SOPs are updated quarterly as required Oversee SOP management and monitoring of team adherence to the SOP’s.
Monitor adherence of 3rd Parties to KPIs to ensure service.

Qualifications

B.Sc / HND
Degree / Diploma in Supply Chain / Logistics Management or equivalent.
At least 3 years of experience in Customer Service or Exports, preferably in FMCG industry.
SAP and Excel experience a must-have.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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