Job Vacancy! Service Centre Supervisor At SIMS Nigeria Limited

Published

4 years ago

Nov 23, 2020.

SIMS Nigeria Limited is a major distributor of consumer electronics products. We have a factory for the assembly of electronics products.

We are recruiting to fill the position below:

Job Title: Service Centre Supervisor

Location: Kano

Employment Type: Full-time

Job Description

The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibilities

Oversea daily operational activities on pending jobs.
Allocation of jobs to the technicians and monitoring of same.
Review of daily working report with team and taking corrective measures.
Cordination with spare parts officer for raising the parts orders & tracking.
Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
Ensure quality service delivery with minimum repeate repair.
Reduction of customer escalations.
Daily monitoring of technician productivity.
Weekly budget preparation for service operations & approval from service manager.
Preparation of sparepart failure report and sharing same to service manager.
Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
Generating and achieving out warranty income targets (Reduction in third party repairs installations).
Monitoring and completion of AMCs (Annual Maintenance Contract).
Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
Participating in monthly/quarterly spareparts counting and labelling activity.
Ensuring service cost reduction through proper inventory control method.
Technical skill monitoring and productivity improvement.
Arranging training to front, backend and field force team.
Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience /Qualifications / Skills

Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
Minimum of8-10 years Technical Service/Maintenance experience in a Sales driven organisation
Good knowledge of a recognized ERP package
Ability to think outside box
Leadership skill
Attention to details
Communication skill
Customer relationship management.
Knowledge of microsoft suite-Excel, word & Powerpoint.
35 – 40 years old.