- Opeifa was accompanied by senior officials and technical staff
- It was an unannounced inspection
- Opeifa recognized the efforts made by the AKTS team and cleaning contractors
Dr. Kayode Opeifa, Managing Director of the Nigerian Railway Corporation (NRC), conducted an unannounced inspection of the Idu Railway Station in Abuja to evaluate the condition of coaches and station facilities.
Eko Hot Blog reports that the visit was in response to growing public concerns regarding train services on the Abuja-Kaduna route, particularly the functionality of toilets aboard the Abuja-Kaduna Train Service (AKTS).
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Opeifa was accompanied by senior officials and technical staff, who provided updates on facility conditions, maintenance activities, and plans for future improvements.
In a statement issued on Saturday in Lagos, Opeifa reaffirmed the NRC’s commitment to passenger safety, cleanliness, and comfort across Nigeria’s railway network.
“We take all feedback seriously—whether from the media or passengers—and we are committed to transparency and ongoing improvement.
“Our visit today reflects our dedication to maintaining high standards of service for all passengers,” he said.
Opeifa recognized the efforts made by the AKTS team and cleaning contractors over the past five months, noting that most toilets were now functional.
However, he acknowledged that further improvements were needed to ensure the highest standards of hygiene and functionality for passengers.
“I encourage passengers to continue using our customer complaint channels to report any issues for quick resolution,” he said.
He emphasized the importance of fostering a customer-oriented culture among NRC staff.
In addition, Opeifa acknowledged areas for improvement and promised swift action to address any identified shortcomings.
