Vacancy: Customer Service Role Opens at SIMS Nigeria Limited

Vacancy: Customer Service Role Opens at SIMS Nigeria Limited.
Applicants must have 2+ years experience and excellent communication skills.
Deadline for applications is August 1, 2025.

SIMS Nigeria Limited, a leading distributor of consumer electronics in Nigeria, is currently hiring a Customer Service Representative to join its Victoria Island, Lagos branch.

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EKO HOT BLOG reports that the company, which has expanded its reach across Nigeria over the past 30 years, is known for its partnerships with top global brands including Samsung, Panasonic, Philips, Beko, and Kenwood. SIMS prides itself on delivering quality products and exceptional service through its growing retail footprint.

The role of Customer Service Representative is a full-time position designed to support customers by handling inquiries, resolving complaints, and ensuring overall satisfaction through professional communication and proactive problem-solving. The successful candidate will be the first point of contact for clients, acting as a liaison between customers and the company.

Key responsibilities include:

Responding to customer inquiries via phone, email, and live chat
Managing product orders, returns, and exchanges
Providing accurate product and service information
Logging and tracking customer interactions and feedback
Collaborating with internal teams to address customer needs

Applicants must possess:

A minimum of a Second Class Lower degree (HND/B.Sc./BA)
At least 2 years of proven experience in a similar customer service role
Strong written and verbal communication skills
Proficiency in customer service tools and Microsoft Office
Calm disposition under pressure and attention to detail

The application deadline is 1st August 2025. Interested candidates should forward their CVs to [email protected] using the job title and preferred location as the email subject.