LASTMA Unveils Call-Up Centre For Enhanced Motorist Support, Accountability

• Dedicated call centre to provide timely assistance, incident reporting

• Aims to restore public trust, promote professionalism in agency

• Multi-lingual support, community engagement prioritized

Eko Hot Blog reports that in a bid to improve service delivery and foster transparency, the Lagos State Traffic Management Agency (LASTMA) has launched a call-up centre, designed to provide timely assistance and information to road users.

The initiative also enables motorists to report incidents or misconduct by agency personnel on Lagos roads.

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According to the Special Adviser to the Governor on Transport, Hon. Sola Giwa, “The centre’s role is to promote professionalism among agency officers when interacting with the public.” He emphasized that the call-up centre aims to enhance LASTMA’s reputation and restore public trust in the agency.

“We will introduce dedicated phone lines for individuals to report any road-related incidents or emergencies,” Hon. Giwa stated, underscoring the centre’s commitment to addressing traffic management issues and complaints from motorists promptly.

Moreover, the call-up centre will prioritize community engagement by accommodating communication in pidgin and Yoruba, in addition to English, ensuring accessibility for all residents. “Monitoring and prioritising feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct,” Hon. Giwa affirmed.

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He encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel, emphasizing LASTMA’s commitment to stakeholder engagement and collaboration with Community Development Associations and transportation sector representatives.

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