- NCAA asserted that recent flight disruptions were handled appropriately
- Peter alleged ticket overselling and poor treatment connected to both Aero and Air Peace
- NCAA agency explained Calabar airport’s sunset closure rule forced the cancellation for safety reasons.
The NCAA has dismissed claims that it supports poor service by Nigerian airlines, saying its decisions are based solely on safety concerns.
According toEko Hot Blog, the Nigeria’s aviation regulator has countered online criticism with clarity, asserting that recent flight disruptions were handled appropriately and with safety as the top priority despite accusations of enabling shoddy airline performance.
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Inyali Peter, a public relations strategist and journalist, had taken to X to air grievances about an Abuja–Calabar flight by Aero Contractors. His post claimed the airline allowed passengers to board, sat them on the aircraft for thirty minutes, then abruptly cancelled the flight with no food, accommodation, or compensation offered.
He further alleged ticket overselling and poor treatment connected to both Aero and Air Peace, suggesting NCAA turned a blind eye.
But in his official response, NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, dismissed those accusations as uninformed.
He explained that Calabar airport shuts down at sunset, so when the plane arrived late and clearance wasn’t guaranteed before the cut‑off, cancelling was the only safe option. “That’s your life being saved,” Achimugu insisted.
He also chided critics for mislabeling the regulator as complicit in failures it doesn’t control. NCAA oversees safety compliance; it doesn’t run the airlines or dictate service delivery standards.
Instead of sensationalising delay stories, the public should understand which decisions are regulatory safeguards and which are operator lapses.
This is not the first time NCAA has come under criticism for airline service issues. In earlier coverage with others, domestic carriers were flagged for repeated delays, cancellations, and baggage mishandling often without passengers receiving refunds or compensation.
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But NCAA has responded by expanding enforcement actions, sanctioning airlines and demanding adherence to Part 19 of its 2023 consumer protection regulation.
As passengers vent frustrations across social media, NCAA’s message remains firm: its priority is safety and letting airline operators sort the rest.
