Vacancy!! Account Manager at Netcom

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position of:

Job Title: Account Manager

Location: Victoria Island, Lagos
Department: Business Development
Reports to: VP, Business Development

Objective & Summary

Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Key Duties & Responsibilities
Account Management:

Ensure quarterly sales target are met
Upsell new solutions to existing clients
Account Management to ensure client satisfaction on network
Ensure zero churn of client
Build personal relationship with client’s management/I.T contact
Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction
Establish and maintain relationship with engineering, procurement, finance and legal team on a day to day basis to ensure best/undelayed service to our clients
Assist billing team to resolve payment delays from clients
Ensure timelines are followed and communicated to clients.
Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.
Regularly provide feedback/updates from client.
Provide support to best manage outages or maintenance activities
Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.
Proficient in work flow of SAR – new deals, upgrades, demo upgrades(to test), downgrades, modifications, change management forms, etc.
Ensure SLA are all updated and shared to client
Manage and prioritise all tasks appropriately on a daily basis to ensure no delays
Communicate/escalate issues to engineering or management to improve Netcom services.

Research and Reports:

Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

Finance – on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
Billing -to negotiate pricing within approved margin
Day to day operational business solutions interface between departments
Legal – to ensure the aspects of contract, signing, service contracts, revisions are done.
Ensure SLA’s are all adhered to and all documentations are up to date.

Education and / or Professional Qualifications

Graduate Degree qualification essential.
Affiliation to professional bodies.

Experience:

The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions.

Essential Skills / Knowledge:

Experience with both Microsoft operating system and Apple operating system
Strong verbal and written communication.
Good presentation skills for business reports
Ability to organize and conduct purposeful Departmental/ Unit meetings
Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge: