- Remove Unruly Passengers Before Takeoff – NCAA Orders Pilots
- Airlines risk sanctions for neglecting passengers after delays and cancellations.
- New measures include RFID bag tags, crew protection, and stricter phone rules
The Nigeria Civil Aviation Authority (NCAA) has directed all pilots not to proceed with flights if they have unruly passengers on board.
The directive was issued on Wednesday by NCAA’s Director of Public Relations and Consumer Protection, Michael Achimugu, during an ongoing meeting with domestic airline operators in Abuja.
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EKO HOT BLOG reports that according to the NCAA, aviation comes with inherent risks, and it is unsafe and unacceptable for flights to proceed when passengers behave in a disruptive manner toward pilots or cabin crew. Achimugu explained that in such cases, issues must be resolved amicably or the unruly passenger removed before take-off.
While affirming support for airlines in handling such cases, the NCAA also cautioned cabin crew to maintain professionalism when dealing with passengers.
Speaking further, Mrs. Ifueko Abdulmalik, Senior Special Assistant to the NCAA Director-General, warned that airlines would face sanctions if they continue to neglect passengers after delays or cancellations without adequate care or compensation.
The meeting also discussed several key issues aimed at improving aviation safety and passenger experience, including:
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Handling of unruly passengers and strengthening protocols for crew protection
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Addressing unresolved refund and compensation complaints
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Introduction of RFID bag tags and enhanced flight monitoring technology
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Stricter enforcement of the rule requiring passengers to switch off phones before take-off
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Measures to improve passenger welfare during flight disruptions
The NCAA maintained that it remains committed to passenger safety, fair treatment, and supporting airline operators in upholding international aviation standards.
