- MTN Nigeria is hiring a Service Fulfillment Manager for its broadband division.
- The role involves managing fibre service delivery, performance, and customer experience.
- Candidates need 6-13 years of experience, and applications close on April 8.
MTN Nigeria, a leading telecommunications provider, is hiring a Manager – Service Fulfillment to oversee broadband service delivery operations. The role is based in Ikoyi, Lagos, and falls under MTN Level 3, reporting to the Senior Manager – FTTH Service Fulfillment.
Job Title: Manager – Service Fulfillment
Job ID: 5494
Location: Ikoyi, Lagos
Employment Type: Full-time
Division: Fixed Broadband
Job Description
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EKO HOT BLOG reports that the selected candidate will manage end-to-end service fulfillment operations for FTTx customers, ensuring adherence to Service Level Agreements (SLA) and business objectives. Key responsibilities include:
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Overseeing fibre broadband service performance and ensuring alignment with business plans.
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Developing competitive broadband strategies for product plans, solutions, and value propositions.
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Managing contractors and external stakeholders with strict compliance guidelines.
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Tracking new job orders (JO) and coordinating with home connection partners for seamless execution.
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Troubleshooting GPON, FTTx/ODN, and LAN-related access technologies.
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Ensuring quality installations, customer service compliance, and proper housekeeping post-installation.
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Providing capacity training for field service teams and partners to maintain high service standards.
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Driving new growth opportunities within the fibre service segment.
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Managing performance analytics, quality control, and reporting.
Qualifications & Experience
Education:
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First degree in Social Sciences, Engineering, or IT-related disciplines.
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Proficiency in English is required.
Experience:
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6 – 13 years of experience in service fulfillment within telecoms, e-commerce, or financial services.
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5+ years in telecoms service management, broadband installation, or field service operations.
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Strong knowledge of GPON, LAN, FTTx/ODN architecture and fibre broadband products.
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Project management, CFOT, and Quality Management certifications are an advantage.
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Excellent problem-solving, time management, and organizational skills.
Bonzee Consulting is hiring a female Social Media
Application Deadline: April 8, 2025 (10:59 PM)
How to Apply
Interested and qualified candidates should click here to apply online.
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